We have a Response Management Team in place, made up of corporate leadership and others, to oversee and manage the current situation, as it pertains to our Markets. The team is meeting regularly to expedite solutions to ensure the highest level of safety for our customers, employees and vendors.
Here are some of the many steps we are taking:
- We are staying in touch with the CDC, Oregon Health Authority and industry resources to ensure we have the latest information to help us make the best decisions.
- Staff members have also received additional training to ensure that all of our preventative measures are being carried out.
- Hourly employees will be earning an additional $2 per hour effective retroactively from last Sunday, March 15th, 2020, and until this extraordinary workload is reduced.
- We’re ensuring that our employees have the information and support they need to stay healthy or stay home if they’re not feeling well.
- In addition to our already rigorous cleaning practices, we’ve added more hand sanitizer stations throughout our Markets, as well as hand-washing stations. We are also rolling out a new cart-washing system.
- Due to high demand, all stores will be open and operating from 8 am – 9 pm daily, until further notice, so we can restock items and continue to clean our stores thoroughly
- If you are considered high-risk for coronavirus (COVID-19), due to age (60+), weakened immune system, disability or pregnancy, we welcome you to join us for a “Vulnerable Shoppers Hour” from 7 am – 8 am on Tuesdays & Fridays. All other shoppers, please help us protect our most vulnerable by allowing them to shop during this time.
- All serve-serve areas and dining areas are closed. We’ve suspended the use of personal, reusable containers in all departments. At our Barista counters, we’re offering to-go and in-store cups, as usual, but we are not filling customers’ personal beverage cups as a precaution. We have temporarily closed our Fill Stations in our Beer & Wine Departments at our Bend, Belmont and Cedar Mill locations.
- We have removed all testers and samples from our Whole Health departments.
- Food demos and sampling have been suspended for the time being. If there’s a specific item you would like to try, please ask one of our teammates.
- To discourage over-purchasing of products and for safety reasons, we are temporarily suspending our refund policy.
- As directed by the Oregon Liquor Control Commission (OLCC), Market of Choice will not be accepting bottle and can returns until further notice. The temporary action will be in place through March 31, 2020.
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