COVID-19: Frequently Asked Questions & Answers
Do you offer online ordering for pick up or delivery?
Unfortunately, we don’t have online ordering or delivery in place, and we are unable to implement it at this time. If you are considered high-risk for coronavirus (COVID-19) we welcome you to join us for a “Vulnerable Shoppers Hour” from 7 am – 8 am on Tuesdays, Fridays and Sundays. Regular store hours vary by location. Get your Market’s updated store hours here. If you would like to have a friend or relative shop for you, you can purchase a gift card by phone and have your designated shopper pick it up and apply it to your in-store purchases. For store phone numbers, please visit the locations page on our website.
Are seniors or those considered at-risk able to shop at a special time?
If you are considered high-risk for coronavirus (COVID-19), due to age (60+), weakened immune system, disability or pregnancy, we welcome you to join us for a “Vulnerable Shoppers Hour” from 7 am – 8 am on Tuesdays, Fridays and Sundays. All other shoppers, please help us protect our most vulnerable by allowing them to shop during this time. Regular store hours vary by location. Get your Market’s updated store hours here. Sign up for emails to get the latest updates.
Are employees required to wear face coverings?
A statewide mandate requires that everyone wear face coverings inside public spaces, as directed by the governor. Employees, contractors, volunteers, customers and visitors are required to wear masks, face shields or face coverings at all of our Market locations unless an exemption applies.
Are customers required to wear face coverings?
Masks, face shields or face coverings are currently required statewide for indoor public spaces, such as grocery stores and retail stores. In addition, face coverings are required in outdoor public spaces when physical distancing is not possible. Children age 5 and up are required to wear a face covering. People with a disability or medical condition may request accommodation from the business if they cannot wear one.
Will employees receive paid sick leave?
The health, safety, and well-being of our teammates is our top priority, and we are especially sensitive to the needs of our employees during this time of emergency. Market of Choice provides paid-time-off benefits that are more generous than the requirements of Oregon Sick Leave, and we are working with our teammates on a case-by-case basis to help ensure they have the support they need if they do miss work due to sickness.
Are you hiring right now?
We have open positions at several of our Markets, and we’re always seeking new talent. Please visit our careers page to learn about current job openings and to apply.
Are you accepting can and bottle returns?
The following locations are accepting can and bottle returns: Ashland, West Linn, Cedar Mill, Belmont and Eugene stores. Our Corvallis and Bend stores do not take returns. Please note that our stores cannot accept containers that contain foreign objects or liquids, other than water or the residue of the original contents, or containers that are caked with dirt or other substances.
Which departments are open and operating?
All departments are currently open and operating, but we’ve had to make some adjustments:
- Self-Serve Areas: We have closed the self-serve areas in our stores. This includes the soup bar, hot bar, salad bar, poke bar, olive bar and wok bar. Hot items will be available from our full-service Market Kitchens, including most of your favorites; pizza will still be available at our kitchens that offer it. Stores with wok bars will have pre-selected options. In addition, some items may be available pre-packaged in our Market Cheese Shop and Gourmet Take-Away cases.
- Fill Stations: Our Fill Stations are open on a limited basis due to COVID-19. Seating is limited in compliance with OHA and OLCC guidelines.
Are your dining areas open?
Our dining areas are open with limited seating at all of our Markets. Tables are spaced more than six (6) feet apart, and we have limited the number of chairs at each table. We are disinfecting customer-contact surfaces at tables between each customer/dining party, including chairs, tables, menus, condiment containers and all other touch points.
What are you doing to ensure cleanliness and safety?
Our Response Management Team is meeting regularly to expedite solutions to ensure the highest level of safety. We are staying in touch with the CDC, Oregon Health Authority and industry partners to ensure we have the latest information to help us make the best decisions. Here are some of the many steps we’re taking to protect our customers, teammates and vendors:
- Vulnerable Shoppers Hour is from 7AM–8AM on Tuesdays, Fridays and Sundays. All other shoppers, please help us protect our most vulnerable by allowing them to shop during this time.
- Adjusted store hours allow for more time to clean and restock shelves. Regular store hours vary by location. Get your Market’s updated store hours here.
- Employees wear face-coverings, as recommended by the CDC.
- Social distancing guidelines tell us to remain a minimum of six feet away from others, whenever possible. To encourage social distancing, we’ve posted reminders throughout the store and at checkout stands.
- Clear shields instituted at checkout create a barrier between customers and cashiers to help promote a safe and enjoyable shopping experience.
- Paper sacks for groceries. For health and safety reasons, groceries will be bagged in paper sacks. Customers can opt to use reusable shopping bags at checkout but will be asked to bag their own groceries. Here are some tips for cleaning reusable bags. Paper sacks will incur the state-mandated, per-bag fee.
- Courtesy clerk carry-out service suspended for health and safety reasons.
- No signature needed when paying. We have eliminated the signature requirement on our pin pads at checkout to make credit card transactions touch-free in most cases. Stylus cleaning is happening at checkout between each customer interaction. We are also cleaning carts, baskets and other touchpoints regularly.
- Hand sanitizer and hand-washing stations are available for customer use.
- Cart-cleaning system sanitizes carts. The product we’re using for cart cleaning is a mild disinfectant with a neutral pH, made in the Pacific Northwest and approved by the CDC for combating COVID-19. Cart washing happens multiple times a day.
- All testers and samples removed from Whole Health departments.
- Refund policy suspended. To discourage over-purchasing of products and for safety reasons, we’ve temporarily suspended our refund policy.