COVID-19: Frequently Asked Questions & Answers
Do you offer online ordering for pick up or delivery?
Unfortunately, we don’t have online ordering or delivery in place, and we are unable to implement it at this time. If you are considered high-risk for coronavirus (COVID-19) we welcome you to join us for a “Vulnerable Shoppers Hour” from 7 am – 8 am on Tuesdays, Fridays and Sundays. Current hours of operation for the general public are 8 am – 9 pm daily. If you would like to have a friend or relative shop for you, you can purchase a gift card by phone and have your designated shopper pick it up and apply it to your in-store purchases. For store phone numbers, please visit the locations page on our website.
Are seniors or those considered at-risk able to shop at a special time?
If you are considered high-risk for coronavirus (COVID-19), due to age (60+), weakened immune system, disability or pregnancy, we welcome you to join us for a “Vulnerable Shoppers Hour” from 7 am – 8 am on Tuesdays, Fridays and Sundays. All other shoppers, please help us protect our most vulnerable by allowing them to shop during this time. General public hours of operation are 8 am – 9 pm daily, until further notice. Sign up for emails to get the latest updates.
Are employees required to wear face coverings?
Yes. Our teammates are required to wear cloth face coverings. The CDC recommends cloth face coverings in public settings where other social distancing measures are difficult to maintain, such as grocery stores.
Are customers required to wear face coverings?
No. Customers are encouraged but not required to wear face coverings when shopping with us. The CDC recommends cloth face coverings in public settings where other social distancing measures are difficult to maintain, such as grocery stores.
Will employees receive paid sick leave?
The health, safety, and well-being of our teammates is our top priority, and we are especially sensitive to the needs of our employees during this time of emergency. Market of Choice provides paid-time-off benefits that are more generous than the requirements of Oregon Sick Leave, and we are working with our teammates on a case-by-case basis to help ensure they have the support they need if they do miss work due to sickness. Also, as a thank you for embracing the Market of Choice values of exceptional service, quality, atmosphere and teamwork during this time of crisis, hourly employees are earning an additional $2 per hour until this extraordinary workload is reduced.
Are you hiring right now?
We have open positions at several of our Markets, and we’re always seeking new talent. Please visit our careers page to learn about current job openings and to apply.
Do you have toilet paper, cleaning supplies, hand sanitizer or health and wellness items in stock?
The industry is experiencing an unprecedented demand on cleaning, sanitizing, cold and flu, and health and wellness products. Like many retailers, we are currently unable to source many of these items. There is also a global shortage of hand sanitizer and rubbing alcohol. Some naturopathic and supplement-based wellness products are also in increased demand – our buyers are working diligently to source more. If you are unable to find something in our Whole Health departments, please ask one of our staff members to recommend a substitution. We are asking customers to limit their purchase of high-demand products. We’ve placed signs throughout our Markets to indicate items that are in short supply.
Which departments are open and operating?
All departments are currently open and operating, but we’ve had to make some adjustments:
- Dining Areas: Per the Oregon Health Authority, food and beverages may no longer be consumed anywhere inside our stores or in our inside or outside eating areas, until further notice. This includes any ready-made foods from our Market Bakery and Market Kitchen, as well as any food or beverage purchases from the Barista area.
- Self-Serve Areas: We have closed the self-serve areas in our stores. This includes the soup bar, hot bar, salad bar, poke bar, olive bar and wok bar. Hot items will be available from our full-service Market Kitchens, including most of your favorites; pizza will still be available at our kitchens that offer it. Stores with wok bars will have pre-selected options. In addition, some items may be available pre-packaged in our Market Cheese Shop and Gourmet Take-Away cases.
- Fill Stations: All of our Beer & Wine Departments remain open, but we have closed the Fill Stations at our Bend, Belmont and Cedar Mill locations. We are still filling single-use Crowlers from the tap at those locations for the time being. We request that customers do not bring in personal Growlers until further notice.
Can I eat or drink food on the premises?
Per the Oregon Health Authority, food and beverages may no longer be consumed anywhere inside our stores or in our inside or outside eating areas, until further notice. This includes any ready-made foods from our Market Bakery and Market Kitchen, as well as any food or beverage purchases from the Barista area.
What are you doing to ensure cleanliness and safety?
Our Response Management Team is meeting regularly to expedite solutions to ensure the highest level of safety. We are staying in touch with the CDC, Oregon Health Authority and industry partners to ensure we have the latest information to help us make the best decisions. Here are some of the many steps we’re taking to protect our customers, teammates and vendors:
- Vulnerable Shoppers Hour is from 7AM–8AM on Tuesdays, Fridays and Sundays. All other shoppers, please help us protect our most vulnerable by allowing them to shop during this time.
- Adjusted store hours allow for more time to clean and restock shelves. We’ve adjusted our general public store hours to be open and operating from 8 am – 9 pm daily.
- Employees wear face-coverings, as recommended by the CDC.
- Social distancing guidelines tell us to remain a minimum of six feet away from others, whenever possible. To encourage social distancing, we’ve posted reminders throughout the store and at checkout stands.
- Clear shields instituted at checkout create a barrier between customers and cashiers to help promote a safe and enjoyable shopping experience.
- Paper sacks for groceries. For health and safety reasons, groceries will be bagged in paper sacks. Customers can opt to use reusable shopping bags at checkout but will be asked to bag their own groceries. Here are some tips for cleaning reusable bags. Paper sacks will incur the state-mandated, per-bag fee.
- Courtesy clerk carry-out service suspended for health and safety reasons.
- No signature needed when paying. We have eliminated the signature requirement on our pin pads at checkout to make credit transactions touch-free in most cases. Stylus cleaning is happening at checkout between each customer interaction. We are also cleaning carts, baskets and other touchpoints regularly.
- Hand sanitizer and hand-washing stations are available for customer use.
- Cart-cleaning system sanitizes carts. The product we’re using for cart cleaning is a mild disinfectant with a neutral pH, made in the Pacific Northwest and approved by the CDC for combating COVID-19. Cart washing happens multiple times a day.
- All testers and samples removed from Whole Health departments.
- Can and bottle returns paused. As directed by the Oregon Liquor Control Commission (OLCC), Market of Choice is not accepting bottle and can returns until further notice.
- Refund policy suspended. To discourage over-purchasing of products and for safety reasons, we’ve temporarily suspended our refund policy.